Frequently Asked Questions

Yes. We offer duty-paid shipping to most destinations, so customs duties and import taxes are already included in your order total. You won’t need to pay any additional customs fees upon delivery.

For certain destinations where duty-paid shipping is unavailable due to local customs policies, you may need to pay import duties or taxes directly.

We offer free international shipping, with the shipping method (air or sea) depending on the product’s size and weight. Available shipping options, delivery estimates, and any applicable shipping fees will be displayed at checkout.

Below are the estimated air shipping delivery times for selected countries. Sea shipping typically takes longer, depending on the destination.

In addition to the listed countries, we deliver to many others. For further information, please contact us.

We offer free air shipping on selected smaller items and free sea shipping on selected larger items.

Any additional air shipping charges are calculated at checkout based on the package dimensions. Add the product to your cart and proceed to checkout to view the available shipping options and costs.

Order Processing Time
Orders are generally processed within 1–3 business days before shipment.

Large & Heavy Items – Sea Freight
Large or heavy products are shipped by sea freight by default. Delivery typically takes approximately 30 days, although actual transit times may vary depending on the destination, customs clearance, and local delivery arrangements.

Small Items – Air Shipping
Smaller and lighter products are shipped by air. Delivery typically takes approximately 5–10 days.

Yes, if your order has not been shipped, you can update details such as name, address, or phone number. Since our processing time is usually around 1 business day, please reach out to us as soon as possible if you need to make any changes.

We typically include your tracking number and a tracking link in the shipping confirmation email. You can also reach out to us directly at any time to check your order status.

Yes, we are open to wholesale business and will provide a discounted price for it! For more details, please contact us.

We offer easy, low-cost payments, available through our partnerships with Affirm and Klarna.

Through their “split pay” service, Affirm offers consumer payment plans at costs much lower than credit card interest rates. Using Affirm’s “split pay” service, you can pay for purchases over a multiple-month installment plan.

Klarna also allows you to shop now and pay later with flexible installment options. Depending on your location, Klarna offers interest-free “Pay in 4” payments, as well as longer-term financing plans, making it simple to spread your purchase over time.

For questions about payment plans available through Affirm, please contact Affirm customer service at help@affirm.com or call (855) 423-3729.
For questions about payment plans available through Klarna, please visit https://www.klarna.com or call (888) 518-2771.

No account is needed. Simply enter your shipping and contact details at checkout and complete your payment to place your order.

We provide the appropriate power cord and plug for your destination country. Our equipment is generally compatible with local voltage requirements.

Yes. Individual customers can order directly from our website. Selected products are suitable for personal or home use, depending on their intended application and operating requirements.

Your order typically includes the complete set of accessories listed on the product page. If you’d like to purchase additional accessories or keep a spare set on hand, please contact us.

A single-function machine suits a specific equipment need. A combination system brings several functions together in one unit. Compare the specifications of each function with your requirements before choosing.

Yes. We provide product instructions and support with setup, controls and operation. Demonstration videos are available for selected models to help you get started.

• If you wish to cancel, please contact us within 1 business day of placing your order. We’ll process the cancellation immediately and arrange a full refund.
• If your order has already shipped, we will do our best to intercept the package. If interception is not possible, the order will need to be handled through our return process.

Please see our return policy.

Contact us with your order number and the pictures or videos of the issues. We’ll give you a satisfactory solution!

We will refund you 1-3 working days after we receive the product.

Please keep the original packaging and send an email to hi@photxa.com as soon as possible. Be sure to include pictures of the damage and your order number in your message.